View Demos of Our Complete Clinical EMR and Practice Management Software for ENT

Dr. Gordon, Waiting Room Solutions

Seamless ENT Clinical and Practice Management Workflow -  Without the Hassles

Our ENT EMR and Practice Management system was specifically designed to meet the needs of Otolaryngologists and their patients. We understand the hassles of logging in and out of different systems. Built on a single platform, our ENT EMR integrates every aspect of your head and neck practice. We can take you from appointment scheduling through revenue cycle management without any disruptions to your practice.
The result: Increased efficiencies and ensuring you get paid for the services you perform.

Created by an Otolaryngologist Who Shares Your Vision

Lawrence Gordon, a practicing head and neck surgeon. He struggled in the absence of a truly integrated EMR and Practice Management system. His dream was to develop a single system that would meet the changing needs of his growing ENT practice. Inspired by a desire to see greater efficiency and a smooth workflow, he created a new system that provides all otolaryngologists with a seamless ENT workflow. Dr. Gordon’s Otolaryngology EMR and Practice Management system continues to address Otolaryngologists’ latest concerns. A leader in EMR innovation, our system is further enhanced by regular contributions from the robust ENT-Cloud community.

The fact that it was specially made for ENT physicians by ENT physicians shows. It is very easy to use and fast. – Rhonda Oliver, Practice Manager, Coastal ENT, Savannah, GA

Chart Faster With ENT-Specific Notes

ENT EHR Supports All Common ENT Conditions and In-Office Procedures

Our ENT Electronic Health Record is pre-loaded with the content used by General Otolaryngologists and all Ear, Nose, and Throat sub-specialties. Content is organized to enable you to chart efficiently. For example, an ENT Normal Review of System can be charted with just one click.

Since Otolaryngologists have varying charting needs and styles, we provide our 6-Tier Customization Engine. It enables you to quickly establish your own library of templates that precisely match your charting preferences.

Below are just a few examples of how easy it is to chart with WRS
Content for your specialty
Widest Choice of charting methods in one system
Charting Methods

Voice Recognition


ENT Drawing

Digital Pen

Dragon Dictation Transcription Charting with Tablet Digital Pen

Keyboarding and more...

Waiting Room Solutions
Comprehensive Library
of ENT Templates

Comprehensive Library of

ENT Templates


The ENT templates that we have are great and you are able to create more templates. That’s a great feature. – Jagadish Navare, M.D., ENT Specialty Care, Goshen, NY
  • Adenoiditis
  • Aging Face
  • Allergy Testing
  • Audiometry and Tympanometry Results
  • Biopsy
  • Cerumen Impaction
  • Chronic Cough
  • CT Review, Sinus
  • CT Review, Temporal Bone
  • Dexamethasone Infusion Middle Ear
  • Epistaxis
  • Globus
  • Hearing Loss
  • Hoarseness
  • Laryngeal Video Stroboscope
  • Operative Note
  • Otitis Media
  • Post-Op Thyroidectomy
  • Post-Op T&A
  • Primary Hyperparathyroidism
  • Primary Hyperparathyroidism Evaluation
  • Septoplasty, Rhinoplasty Evaluation
  • Sinusitis, Adult
  • Sinusitis, Pediatric
  • Sleep Apnea
  • Thyoid Evaluation
  • Thyroid Ultrasound
  • Tonsillitis
  • TSH and Levothyroxine Check
  • Tube Check
  • Tube Check, Complaint
  • Tympanostomy Tubes Evaluation
  • Vertigo

ENT Digital Pen Captures Patient Questionnaire Data

Digital Pen
Having your staff manually enter forms and patient information is a hindrance on your ENT practice’s efficiency. With our innovative digital pen technology, patients merely write their information and data is immediately transmitted directly to the EHR. There is no need to spend time scanning or manually entering data. Some of our forms include:
ENT Vertigo
  • Dizziness questionnaire with data
  • Vestibular evaluation form
  • SNOT-20 questionnaire
  • Epworth Sleepiness Scale
  • Initial Patient intake form
  • Other ENT-specific patient forms and content
Dizziness Questionnaire Digital Pen Demo

No scanning or manual data entry of patient-form data is needed.

When we saw the Digital Pen, we said, 'This is one of the best things ever.'   Corey Sexton, IT Administrator, Janice L. Birney, MD PC, Littleton, CO


ENT Surgery Workflow Queue Prompts and Documents Each Step

ENT Surgical Workflow

In a busy Head and Neck practice, the workflow associated with surgery can be a tremendous burden. The ENT Surgical Workflow Queue helps ensure critical steps are addressed by helping you manage the process from beginning-to-end:

Preoperative – Addresses all activities prior to the surgery date. Manage:
  • Preauthorizations
  • Medical clearance
  • Scheduling the surgery
  • Preoperative testing
  • Consents
  • Communications with the operating room

Perioperative – Covers the date of surgery plus six days and includes:

  • Entry of the surgical procedure into the patient's record
  • Seamless claim creation

Postoperative – Patient follow ups are recorded

  • Visits are recorded
  • You are alerted to the end of the global period for billing services

Completed – Care subsequent to the global period

  • Care is recorded and billed
  • Useful for reviewing past surgical cases or cancelled surgeries.

Marketing Fosters Otolaryngology Practice Profitability

Take your marketing to the next level. We offer a suite of practice marketing solutions.

Marketing Practice Website

Marketing Website Customized for Your ENT Services

Patients are increasingly researching allergy, audiology, sinus treatments and other Otolaryngology services online. We make it easy for these patients to find you using Google and other search engines.

Your Practice Website is created from our Otolaryngology EMR platform. Key ENT services are pre-configured for search engine marketing and Search Engine Optimization (SEO). You can easily customize your website to promote your priority services and you can make changes as often as you like.

Patient Portal Yields Satisfied ENT Patients and Practice Growth

Integrated Patient Portal and Personal Health Record

Patients who are highly satisfied with their experience are more likely to refer friends, family and coworkers to your practice. They are also more likely to rely on your practice if they need additional ENT services.

Our integrated patient portal increases patient satisfaction by eliminating phone tag and enabling patients to communicate with your practice. They can access their information – including lab results – at their convenience.

Branded and Personalized Physician Communications

Professional Communications with Referring Providers

Timely and professional communications with your referral network reflect positively on your practice and encourage future referrals. You can quickly send customized encounter notes or consult letters to referring providers from within our system. Each communication is professionally formatted and branded with your logo and practice information.


When the patient is leaving the room, I'm faxing the referral note to the physician. He or she knows exactly what is going on with the patient before the patient even leaves my office.Derrick Wallace, M.D., Ear, Nose & Throat Solutions of New Jersey

Revenue Cycle Management

Fast, Accurate Payment

with ENT Billing and

Revenue Cycle Management

We Take the Work Out of

Getting Paid for Your Services

Our ENT EMR links every part of your practice together so that you can get paid for all your services quickly and accurately.

When charting an ENT procedure, such as a fiber optic laryngoscopy the charge seamlessly flows to the claim for submission without the need for re-keying performed procedures on your claims. Superbills and dual entry of data are eliminated.

The ENT Surgery Workflow Queue tracks the global period so that payments for unrelated services during the global period aren't forfeited. Your pre-authorized CPT codes are automatically queued for claim submission on the date of surgery.

Patient Responsible RCM - WRS EMR

Patient Statements Are Sent Automatically

Patients are held responsible for their financial obligations. Patient invoices are automated and your front desk is prompted to collect copayments and coinsurance when patients check in.

Get Paid up to Two Weeks Faster!

Electronic deposits and automatic payment are integrated within our system. Electronic payment happens on average two weeks sooner than with paper checks. This feature has a dramatic impact on your cash flow.

Lightning Fast Payment

Our finances have never been better ... Since we switched to WRS, we positioned ourselves to where we can take advantage of every nuance, which allows us to collect everything we deserve.William Blythe, M.D., East Alabama ENT

The biggest problem is that if a lab result isn’t reported and I don’t see it, and I don’t know that I haven’t seen it, that’s a major liability. With Waiting Room Solutions, every order that’s entered is tracked to completion. – Patrick Hennessey, M.D., Orlando, FL
Informed Consent Document

Mitigating the Risks Inherent to ENT Practices

Informed Consent Documentation

The ENT Surgery Workflow Queue ensures Informed Consent is properly documented before the procedure is scheduled and maintains the information as part of the patient record.

Relavant, Accurate and Up-to-Date Patient Education

Up-to-Date Patient Education

When you make a diagnosis or recommend a procedure, relevant education information is automatically emailed to the patient and queued for printing at the front desk. Commonly used educational content for ENT patients includes Cawthorne exercises, Reflux Regimen, Epistaxis regiment and TMJ regiments.These are tied to diagnosis codes so that patient education is seamlessly linked to charting your encounter note.

Automated ENT Recalls and Health Maintenance Reminders

Automated Health Maintenance

Automatically alert patients by phone, SMS or email. Our ENT EMR has automated the process of recalling ENT patients for routine Ear, Nose, and Throat conditions or procedures such as annual audiograms, tube-checks, allergy shots, thyroglobulin and TSH lab checks. Alerts are programmed in and they can then be modified based on practice preference and commonly accepted Otolaryngology clinical guidelines.

Track Lab Orders, results and Ensure Patient Compliance Automatically

Our exclusive ENT Order Tracking System makes it easy for practices to monitor the status of labs ordered as well as to review results and forward them on to the patient via the patient portal.

If you need to intervene with a patient who hasn’t acted on a Sinus CT scan, an audiogram or  another important order, based on your setup parameters a reminder email and phone call will be sent automatically. You can also schedule automated patient reminders to inform patients only if you haven’t received lab results by the expected date.

Order Tracking System

EHR for ENTs VideoClick the icon to view videos of various workflows
and ENT Practice Management Services